Returns, Exchange & Cancellation

Changed your mind? You can exchange within 3 days of delivery and swap to a different product. A one-time handling fee of ₹99 applies.

• The item must be unworn, unwashed, and in its original condition with all tags attached.
• The exchange product must be of equal or higher value. The price difference (if any) will be billed to you.
• Custom-fit garments are tailored to your measurements, so exchanges are only possible where we can re-tailor the piece.

Contact us at hello@aanchal.in within 3 days of delivery with your order ID and the product you'd like instead.

Need to cancel? Here's how it works:

• Free cancellation before dispatch. Cancel any time before your order is shipped — no charges, full refund (if paid) within 5–7 business days.
• 15% deduction after dispatch. If your order has already been dispatched, a 15% deduction applies and the balance is refunded within 5–7 business days.

To cancel, email us at hello@aanchal.in with your order ID, or use the "Cancel Order" option from your account.

If you receive a damaged or defective item, contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no additional cost — no handling fee applies.

Once approved, refunds are processed to the original payment method within 5–7 business days. For COD orders, refunds are transferred to your bank account using the details you provide. Shipping charges are non-refundable except in the case of damaged or defective items.